Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the services provided by Heard Counseling LLC (“we,” “our,” or “us”). By accessing or using our virtual therapy services, including any mobile or digital platforms, you agree to comply with and be bound by these Terms, as well as our Privacy Policy. If you do not agree with these Terms, you should not use our services.

2. Use of Services

Heard Counseling LLC provides professional therapy services via virtual means, such as video calls, phone calls, or other secure communication channels. Our services are intended solely for individuals seeking mental health support. You agree to use our services only for lawful purposes and in accordance with these Terms and applicable laws.

3. Mobile Information and Privacy

We respect your privacy and are committed to protecting your mobile and personal information. Heard Counseling LLC will not share your mobile information with third parties or affiliates for marketing or promotional purposes. We value your privacy and will take all necessary steps to ensure that your mobile data is handled securely.

Please note:

• Mobile information will only be used for purposes directly related to your therapy sessions, appointment scheduling, or necessary communications.
• Text Messaging Originator Opt-In Data and Consent: If you have opted in to receive text messages from us for appointment reminders or other essential communications, we will not share this data with any third parties, affiliates, or marketers without your explicit consent.

For more details on how we handle your personal data, please refer to our Privacy Policy.

4. Your Responsibilities

You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to keep it accurate. This includes your contact information, medical history, and any other information required for us to deliver our services effectively.

You are responsible for keeping your account details secure and for maintaining the confidentiality of your login information. You agree not to share your account information or allow any third parties to access your account.

5. Consent for Communication

By using our services, you consent to receiving communications from Heard Counseling LLC through phone calls, video calls, secure messaging, and text messaging. You also consent to the use of these communication methods for scheduling appointments, reminders, and other necessary correspondence related to your therapy sessions.

Clients opt in by visiting the bottom of each heardcounseling.com webpage. They will fill out their phone number, contact information, read the messaging disclosure, check a box agreeing to receive messages from Heard Counseling, and then submit the contact form to opt in.

By providing your phone number, and pressing submit in the form at the bottom of this webpage, you agree to receive recurring messages from Heard Counseling regarding troubleshooting, scheduling, and intake. Message frequency varies. Message and data rates may apply. If you need support you can call or text HELP to 737-273-3236 or email hello@heardcounseling.com.

Reply STOP to any text message you receive from Heard Counseling to opt-out.

6. Third-Party Services

Our services may include links to third-party websites, applications, or platforms, such as Telzio or other communication services. These third parties are independent and are not affiliated with Heard Counseling LLC. We are not responsible for their privacy practices or any damages or issues arising from the use of their services. Please refer to the privacy policies of any third-party services before providing your personal information.

7. Limitation of Liability

To the fullest extent permitted by law, Heard Counseling LLC is not liable for any direct, indirect, incidental, or consequential damages that may arise from using our services. This includes, but is not limited to, any data loss, communication failures, or issues arising from the use of third-party platforms.

8. Privacy Policy

By using our services, you agree to the terms outlined in our Privacy Policy. Our Privacy Policy explains how we collect, use, and protect your personal and health information, including mobile data, text messaging information, and other sensitive data. We encourage you to review the full Privacy Policy to understand how your information is handled.

9. Modification of Terms

Heard Counseling LLC reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page with the updated date. By continuing to use our services after any modifications, you agree to the revised Terms.

10. Termination

We may suspend or terminate your access to our services if we believe you have violated these Terms or if required to do so by law. You may also discontinue use of our services at any time.

11. Governing Law

These Terms and Conditions are governed by the laws of the state in which Heard Counseling LLC operates. Any disputes arising from these Terms will be subject to the jurisdiction of the courts in that state.

12. Contact Us

If you have any questions regarding these Terms and Conditions or our Privacy Policy, please contact our Executive Director at kait@heardcounseling.com