In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, Heard Counseling LLC provides the following information to assist clients and members of the public with requesting access to health care records, contacting the state licensing authority and filing a consumer complaint.

Clients have the right to request access to their health care records.

To request your records:

1.   Submit a written request via our Contact Form or via email sent to hello@heardcounseling.com

2.   Include your full name, date of birth, and the specific records you are requesting.

3.   Requests may be subject to identity verification and applicable fees as permitted by law.

4.   Records will be provided within the timeframe required by Texas law.

If you have questions about requesting records, please contact the practice directly using the contact information listed on this website.

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.

Identity verification may be required to protect client privacy and confidentiality in accordance with applicable state and federal laws.

If you believe your rights have been violated or you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General’s Consumer Protection Division.

You can file a complaint online at:https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

This process is independent of the practice and allows consumers to raise concerns related to services provided in Texas.

These disclosures are provided in accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105.

If you would like to contact the Texas Behavioral Health Executive Council (BHEC), which oversees behavioral health licensing boards in Texas, you may do so using the information below:

Texas Behavioral Health Executive Council
Website: https://www.bhec.texas.gov
Contact Page: https://www.bhec.texas.gov/contact-us

The Council can provide information about licensure, regulations, and the complaint process.